Cornwall Property Care

Privacy Policy

This Privacy Policy describes how Cornwall Property Care collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected. This policy is effective as of 26 February 2026.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: We operate as a service-area business and do not have a public-facing office.
  • Property Information: Address and details about the property for which you are requesting a survey.
  • Payment Information: We do not collect or process payments through this website. 
  • Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
  • Communications: Records of any correspondence between you and Cornwall Property Care.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out a form on our website, request a survey, or contact us directly.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: We may receive information from third-party service providers, such as payment processors.

Cornwall Property Care operates as a service-area business providing surveys by appointment only and does not operate from a public-facing office.

 

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To schedule and conduct damp and mould surveys, and to provide you with reports and recommendations.
  • To Communicate with You: To respond to your inquiries, provide updates on your survey, and send you important notices.
  • To Process Payments: To process payments for our services.
  • To Improve Our Website: To analyze website usage data and improve the functionality and user experience of our website.
  • For Marketing Purposes:We will only send marketing communications where you have explicitly opted in. .
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

4. How We Protect Your Information

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented the following measures:

  • Encryption: We use encryption technology to protect sensitive information transmitted online.
  • Secure Storage: We store your personal information on secure servers with limited access.
  • Data Minimization: We only collect and retain the information necessary for the purposes outlined in this policy.
  • Regular Audits: We conduct regular security audits to ensure our systems are protected.

5. Sharing Your Information

We may share your personal information with the following third parties:

  • Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the website to function properly.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter.
  • Functionality Cookies: These cookies allow us to remember your preferences and provide enhanced features.
  • Advertising Cookies: We do not currently use advertising or targeting cookies.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Erasure: You have the right to request that we delete your personal information.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal information.

To exercise these rights, please contact us at [Your Company Email].

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website after any changes indicates your acceptance of the new policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Your Company Address]
[Your Company Email]
[Your Company Phone Number]

Thank you for trusting Cornwall Property Care with your personal information.